FAQ’s

Over the past 29 years, Spectrum Sounds has received many questions from brides and grooms just like you with questions about Spectrum Sounds and questions about Disc Jockey’s and services in general. Below, you will find the most commonly asked questions to help you make an educated decision on entertainment for your special day. If you have a question that was not answered here, please feel free to call us @ 585-451-1111 or 585-880-9333 or email us specsnd@gmail.com. Generally, we will respond within 24 hours.

 

Q)   How long has Spectrum Sounds been in business?

A)   I started in the business in 1988 when my twin sons were born.  Jay stated in the business in 2001. Spectrum Sounds was created in 1994 and since that time we have performed over 2000 weddings and parties and continue to grow every year.

 

Q)   Are you insured?

A)   Spectrum Sounds carries $1,000,000-liability policy at every event. This is the most important question you should ask your DJ. Many venues now require all DJ’s to provide a certificate of insurance before they can perform there. We can’t stress enough how important it is make sure your vendor has the appropriate insurance in case of an accident.

 

Q)   What type of events do we book?

A)   All performers available through Spectrum Sounds are true wedding specialists, experienced with all types of wedding celebrations and protocols. Weddings are our passion and make up over 80% of the business booked through Spectrum Sounds. The other types of events we do are high-end corporate functions, birthdays, and private parties which typically require a similarly elegant approach and attention to detail.

 

Q)   Why is Spectrum Sounds so expensive?

A)   Although our prices may appear more expensive that other DJ companies in our area, Spectrum Sounds averages out the prices of at least 10 DJ companies in the Rochester area. We compare our prices to our competitors and adjust our prices accordingly. As we have been told by other DJ’s in our area, Spectrum Sounds with 30 years of experience, is actually below the industry standard. New DJ companies just starting in the business are pricing their service $1000’s of dollars above ours.

 

Q)   Will we meet our DJ/Emcee prior to our event?

A)   Absolutely, 4-6 weeks before your event, we will set up an appointment to discuss details of your event and meet the DJ/Emcee who will be performing at your event.

 

Q)   How do we book Spectrum Sounds?

A)   We like to meet all our clients before the signing of the contract. We do know that sometimes our clients are out of town and can’t meet. If a contract is not signed at the initial meeting, we can email you a contract and ask that it be mailed back to Spectrum Sounds within 7 days. We are in the process of adding an online contract to our website with a payment gateway to take payments for deposits and final payments.

 

Q)   What type of payment do you accept?

A)   Acceptable forms of payment are: Cash, Certified Bank Check, Postal Money Order and Credit Cards* (All prices Spectrum Sounds quotes are “CASH” prices. If paying by credit card, all deposits& balances are required to pay 5% fee.)

 

Q)   When is Final Payment due?

A)   Final payment is due 7 days before if paying by check. We ask that if payment is made the day of the event, it be in the form of Postal Money Order, Certified Bank Check or Cash.

 

Q)   Do we tip our DJ?

A)   Spectrum Sounds does not include a tip as many other companies do, but if you feel your DJ has met or exceeded your expectations, then it is common courtesy to tip him/her 15% of your balance.

 

Q)   How far will you travel?

A)   There is no charge for events within a 50-mile radius of our office. If your event is outside this area, we charge a flat rate of $50/hour.

 

Q)   How far in advance should we book Spectrum Sounds?

A)   Spectrum Sounds generally book over a year in advance. To ensure that your date is available book early. The best vendors are booked early and people have to settle on their second or third choice.

 

Q)   How would you define your “style” or approach to providing DJ entertainment?

A)   Our performers’ presentation is polished and understated, marked by artistic mixing and a professional “cheese-free” approach to announcements and microphone work. Many DJs think that it is their job to put on a show and be the center of attention at the reception. We believe firmly that your wedding is your show, and we have no interest in taking the spotlight from you. Your dance floor will be packed, but it will be because the DJ selected just the right songs from your request list and mixed them in just the right sequence – not because he chattered endlessly on the microphone.

 

Q)   Do you have reviews or references?

A)   We have both! We currently have many reviews (with a perfect five-star average rating) on Facebook, Wedding Wire, The Knot and Google. If you prefer to speak with some of our former clients personally, Spectrum Sounds will (upon request) gladly provide you with references who are more than happy to discuss the quality of his performance and customer service. You will not be asked to “cold call” people to check our references; we will be sure to let them know to expect your call. We want you to feel completely comfortable in researching our services.

 

Q)   Can we visit you at a performance?

A)   Out of respect for the privacy of others on their special day, Spectrum Sounds allows prospective clients to “drop in” on a wedding only if the clients approve the request in advance. However, our references, online reviews, and the information we provide you in our initial meeting will speak volumes of our experience, style and professionalism.

 

Q)   How involved are you in helping us to plan our music?

A)   Just as you pay a Florist for his or her expertise in flowers, you are paying Spectrum Sounds in large part for our expertise in music. We are more than willing to provide you with a multitude of suggestions based on your preferences, and we’re perfectly comfortable selecting most (or all) of the music if you aren’t interested in doing so. Our extensive knowledge of music enables us to work with your requests and create a mood that reflects your tastes while creating a great atmosphere for all of your guests. In addition, we specialize in addressing music “challenges,” whether combining multicultural musical styles or adapting unique or eclectic music tastes to the formality of a wedding. Both your DJ and our management team are always available to answer questions or assist you in choosing the songs that will reflect your vision of your special day.

 

Q)   What kinds of music are included in your collection?

A)   Spectrum Sounds owns an enormous library of music in all formats, including international music. We update our collection constantly, ensuring that we are able to provide the songs that our clients and their guests are currently enjoying. Furthermore, we work closely with our clients in selecting the music for their event, and will gladly acquire any commercially available song that we don’t already own, at no additional cost. Because of this, we can virtually guarantee that we will be able to accommodate any request. With the addition of an online subscription to Spotify, we can also find most songs that aren’t in our library.

 

Q)   How are emergencies handled?

A)   We’re proud to have originated the most rock-solid emergency backup plan in the DJ industry. Each of our DJs takes the responsibility of performing for a wedding extremely seriously, and is both contractually and ethically obligated to do everything possible to avoid emergencies. However, to ensure your event’s complete success, every weekend we pay one of our DJs (one of the performers from our regular roster, not a semi-retired, “B-list” DJ or one from another company) to be the “Emergency DJ” on call. That DJ is prepared with appropriate attire, equipment, and the music and paperwork for each wedding on our schedule. We believe our system is the most comprehensive emergency backup plan in the entire industry, and it costs us many tens of thousands of dollars each year to operate — a worthwhile investment in our clients’ peace of mind.

Q)   When do you arrive to set up?

A)   On average, we try to arrive 60 to 90 minutes before quests are scheduled to arrive. This allows proper time to set up our system and perform a sound check before anyone arrives. In some cases, we will call the venue prior to the event and ask if we can come earlier in the afternoon to set up and do our sound check.

 

Q)   How do you dress for an event?

A)   Our performers’ typical “uniform” is a professional, dark business suit with tie. We want to blend seamlessly into the background of any dance floor photos, and we never want to be dressed more formally than the groom (if applicable) or other men in the wedding party. Spectrum Sounds believes that “proper attire” reflects a positive image to our clients and our guests.

 

Q)   Do you take requests?

A)   Absolutely! In fact, we not only accept requests, Spectrum Sounds encourages them throughout the event. We are not there to play the music we want, but we are there to play the music the bride and groom and their guests want. Typically,  2-3 weeks prior to the event, our clients will have submitted through our online wedding tools portal a list of their requests along with a planning form and a event timeline. While at the event, our experienced DJ’s use the clients request list and any guests request to organize sets that create the ultimate dance party.

 

Q)   Why should we choose Spectrum Sounds?

A)   First, at Spectrum Sounds we pride ourselves on our professional and experienced disc jockeys and an exceedingly high level of customer service.

Second, we are a focused company that pays close attention to detail and offers extremely personalized service that is second to none!

Third, we realize the importance of the day. You get one opportunity to make the event the most amazing night of this couples life. There are no “do overs” on someone’s wedding reception. We strive for excellence and our goal is to exceed our clients expectations every time.

and finally, Spectrum Sounds takes the utmost care to give our clients the best and finest entertainment they could expect to “make their most memorable occasion an enjoyable one!”

Of course there are always other questions, we’ve tried to answer the most commonly asked “DJ” questions, but if you think of anything else, please call us at 585-451-1111 or 585-880-9333, or simply email us at specsnd@gmail.com. We check our emails throughout the day so if there is anything else you need answered, we will get back to you as soon as possible.